Privacy Policy

Account Information: When you create an account, we collect your name, email address, company information, and contact details.

Voice Data: Our AI agents process voice calls to provide customer support services. We may temporarily store call recordings for quality assurance and AI training purposes.

Usage Data: We collect information about how you use our platform, including call analytics, performance metrics, and system logs.

Integration Data: When you connect third-party services, we access only the data necessary to provide our services.

We use your information to:

• Provide and improve our AI voice agent services
• Process customer calls and provide support
• Train and enhance our AI models
• Send important service updates and notifications
• Ensure platform security and prevent fraud
• Comply with legal obligations

Enterprise Security: We implement bank-grade security measures including AES-256 encryption, secure data centers, and regular security audits.

SOC 2 Compliance: Our platform maintains SOC 2 Type II certification, ensuring the highest standards of security and availability.

Access Controls: We use role-based access controls and multi-factor authentication to protect your data.

Data Retention: We retain data only as long as necessary to provide our services or as required by law.

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

We never sell your personal data to third parties.

You have the right to:

• Access and review your personal data
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Restrict processing of your data

To exercise these rights, contact us at privacy@callvantageai.com

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions by relevant authorities
• Privacy Shield or equivalent frameworks

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

Our services are designed for businesses and are not intended for children under 16. We do not knowingly collect personal information from children.

We may update this privacy policy periodically. We'll notify you of significant changes via email or through our platform. Your continued use of our services constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, contact us: