Terms of Service

By accessing or using CallVantage AI's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access the service.

These terms apply to all users of the service, including but not limited to customers, administrators, and end-users of your organization.

CallVantage AI provides AI-powered voice agent services for customer support, including:

• Automated customer call handling and routing
• Natural language processing and response generation
• Integration with existing business systems
• Analytics and reporting tools
• 24/7 technical support and monitoring

Account Creation: You must provide accurate, complete information when creating an account and keep it updated.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Authorized Use: You may only use the service for lawful business purposes in compliance with all applicable laws and regulations.

Data Accuracy: You are responsible for the accuracy and quality of data you provide to our AI systems.

You agree not to use the service to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm other individuals
• Transmit spam, malware, or other malicious content
• Attempt to gain unauthorized access to our systems
• Reverse engineer or attempt to extract our AI models
• Use the service for illegal telemarketing or robocalling
• Interfere with or disrupt the service

Uptime: We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service.

Maintenance: We may perform scheduled maintenance with advance notice when possible.

Performance: AI response quality may vary based on input complexity, network conditions, and system load.

Updates: We regularly update and improve our AI models, which may affect service behavior.

Billing: Fees are charged according to your selected plan and usage levels.

Payment: Payment is due according to your billing cycle. Late payments may result in service suspension.

Refunds: Refunds are provided according to our refund policy, available upon request.

Price Changes: We may modify pricing with 30 days' advance notice.

Our IP: CallVantage AI retains all rights to our software, AI models, algorithms, and related intellectual property.

Your Data: You retain ownership of your customer data and business information.

License: We grant you a limited, non-exclusive license to use our service according to these terms.

Feedback: Any feedback or suggestions you provide may be used by us without restriction.

Data Processing: We process your data according to our Privacy Policy and applicable data protection laws.

Data Security: We implement industry-standard security measures to protect your data.

Data Retention: We retain data only as long as necessary for service provision or as required by law.

Data Portability: You may export your data at any time through our platform tools.

To the maximum extent permitted by law, CallVantage AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim shall not exceed the amount you paid for the service in the 12 months preceding the claim.

AI Limitations: AI responses are generated automatically and may not always be accurate or appropriate. You are responsible for reviewing and validating AI outputs.

By You: You may terminate your account at any time through the platform or by contacting support.

By Us: We may suspend or terminate accounts for violations of these terms or non-payment.

Effect of Termination: Upon termination, access to the service will cease, and data may be deleted according to our retention policy.

Data Export: You have 30 days after termination to export your data.

We may modify these terms at any time. We will notify you of significant changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the new terms.

These terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Exception: Either party may seek injunctive relief in court for intellectual property violations.

If you have questions about these terms, contact us: